Primegame's Terms & Conditions – Plain language, full transparency

Primegame is an online gaming and betting platform built primarily for users in Bangladesh, offering slots, Live Casino, crash games, and Sports Betting.

By accessing or using Primegame, you agree to these Terms & Conditions. This document constitutes a binding agreement between you and Primegame. Primegame may update these terms at any time; however, users will be notified in advance of any significant changes.

• Primegame is a gaming platform operated solely for entertainment purposes.
• You must be 18 years of age or older to use the platform.
• Using Primegame's services requires your own judgment and personal responsibility.
• In the event of any conflict between the Bengali version of these terms and any version in another language, the Bengali version shall prevail.

To open an account with Primegame, certain basic requirements must be met. These are in place for your protection and that of all other users.

• Age: You must be 18 or older at the time of registration. Primegame may request proof of identity at any time.
• One account: Only one account per person is permitted. If multiple accounts are found, all of them will be closed and any accumulated balance may be forfeited.
• Accurate Information: All information provided during registration must be accurate and truthful. Providing false details may result in account closure.
• Mobile number: Each account must be linked to a unique Bangladeshi mobile number.
• Password protection: Your account password is for your eyes only. Do not share it with anyone.

Primegame processes payments in Bangladesh via bKash and Nagad. Full details on payment rules are provided below.

Deposit: The minimum deposit at Primegame is ৳200. Deposits typically reach your account within 30 seconds to 3 minutes. If your deposit is delayed, please contact support with your transaction ID.

Withdrawal: Before withdrawing your winnings, make sure your account verification is complete. Identity verification is mandatory for your first withdrawal. The minimum withdrawal amount is ৳500.

• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals to bKash or Nagad are typically processed within 30 seconds to 5 minutes.
• Your daily withdrawal limit depends on your account tier.
• Primegame reserves the right to temporarily hold withdrawals in cases of suspicious activity.

Primegame's bonus program is designed to give players more time at the table. That said, it's important to read and understand the terms attached to each bonus before you claim it.

Every bonus comes with a Wagering Requirement (wagering requirement) applies. This means bonus funds cannot be withdrawn immediately — you must place a specified total amount in bets first. For example, if the wagering requirement is 20x and you receive a ৳1,000 bonus, you'll need to wager a total of ৳20,000 before withdrawing.

• The wagering requirement for each bonus is stated separately in the respective promotion details.
• Not all games contribute equally toward wagering requirements — slots typically count at 100%, while Live Casino games count at 10–20%.
• Bonuses are generally valid for 30 days. Any unused bonus will be forfeited once the validity period expires.
• Any attempt to claim bonuses through multiple accounts or identities will result in all associated accounts being closed.
• Primegame reserves the right to modify or cancel any bonus offer.

Primegame's Sports Betting section lets you bet on cricket, football, tennis, and a range of other sports and virtual games. It is each user's responsibility to comply with the applicable betting rules.

• Bet acceptance: Once a bet is confirmed on Primegame, it cannot be changed or cancelled.
• Match Cancellation: If a match is cancelled or left incomplete, the stake for that bet will be refunded.
• In-play betting: If a bet fails to register due to a network issue during in-play betting, it will be considered void.
• Odds changes: The odds at the time your bet is confirmed are final. Any subsequent changes do not apply.
• Technical error: If a bet is accepted at an incorrect odds due to a system error, Primegame reserves the right to void that bet.
• Maximum win: There is a maximum win limit per bet and per day, which varies according to account tier.

For Sports Betting, Primegame follows internationally recognised rules. In cricket, the DLS method will apply where applicable. In football, the result at the end of regular time is final — extra time and penalties are not included unless explicitly stated in the bet details.

Primegame believes gaming should be entertaining, not addictive. That's why our platform offers a range of protective tools you can activate on your own terms.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases take effect after 7 days.
• Session time limit: Set how many hours of inactivity before you're automatically logged out.
• Cooling-off period: You can temporarily suspend your account for anywhere between 1 day and 6 months.
• Self-Exclusion: For a longer break, use the self-exclusion feature. Once activated, your account cannot be reopened before the selected period ends.

If you feel you may have a gambling problem, contact Primegame Support or Responsible Gaming Read the page.

You may request to close your Primegame account at any time by contacting support. Please withdraw any remaining balance before the account is closed.

Primegame reserves the right to suspend or close an account in the following circumstances:

• If evidence of multiple accounts or bonus abuse is found.
• If it is confirmed that false information was provided during registration.
• If fraudulent activity is conducted through the account.
• If age verification confirms the user is under 18.
• If an attempt is made to exploit platform vulnerabilities for unfair advantage.

If you have any issue or complaint with Primegame, contact our support team directly. Most issues are resolved within 24 hours.

• To file a complaint, email us at support@primegame.asia or reach out via live chat.
• Any dispute regarding a betting outcome must be raised within 72 hours.
• For payment issues, contact support with your transaction ID.
• If your issue remains unresolved, please follow Primegame's formal complaints procedure.

For disputes involving game outcomes, Primegame reviews its system logs and RNG records to reach a decision. That decision is considered final.